If you are like
Now, the book may not necessarily have the exact complaint letter you need but it will tell you how to write it. That is Chapter 1. Other chapters supply sample letters under popular categories such as health, cars, travel, computers and school. The book even covers what to do when the letters don't work and ends with resources for helping you to deal with your problem.
Written by attorney, Janey Rubel of Illinois, USA, the book is country-specific. This does not mean that it is not applicable and useful for non-Americans. The book is also a bit older but the principles taught in the book are applicable internationally and fairly timeless.
Paperback: 304 pages
Publisher: Sphinx Publishing; 2 edition (September 1, 2006)